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Managing your diabetes effectively when CGM allocation is exhausted

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a blood glucose monitor testing the blood on a finger

Each year, people with type 1 diabetes and rare conditions like type 1 diabetes on the National Diabetes Services Scheme (NDSS) are allocated with annual limits of Continuous Glucose Monitors (CGM).

This limit can become exhausted if: 

  • The CGM purchased has expired before you were able to use it 
    • It is recommended to re-order sensors around 14 days prior to running out to ensure uninterrupted access to products. 
  •  The CGM inserted/used did not last as long as indicated by the manufacturer 
    • The manufacturer of your CGM can replace a faulty device if you have the batch number details.  

 All people accessing CGM products should understand the lifespan of the subsidised CGM products available through the NDSS. You can find the lifespan information of the devices you are using on the packaging. 

Eligibility and limits 

Eligibility to access CGM products is based on the number of items obtained in the past 12 months. This will determine when more subsidised supplies can be acquired. To ensure freshness, it's recommended to order only a one-month supply of sensors at a time due to their limited shelf life. 

If you are having trouble using your device or believe that it may be faulty, please contact;

  • AMSL for Dexcom products (1300 851 056); 
  • Medtronic for Medtronic products (1800 777 808); or 
  • Abbott for Freestyle Libre products (1800 801 478). 

By contacting the supplier instead of ordering additional supplies, you may be able to receive a replacement product without impacting your CGM product limits.  

If allocation exhaustion occurs 

If you have exhausted your CGM allocation, it's important to continue to manage your diabetes. We have put together some tips to help you stay on top of your diabetes management until you can gain access to a CGM device. 
 
Check your purchase history  

There are a couple of ways to check your purchase history and allocation limits: 

  1. Log in to the NDSS Online Services Portal using your NDSS registration details. Go to your order history section to see how many CGM/Flash GM products you have received. 
  2. If you collect your sensors from a local pharmacy, ask them for a record of past purchases. 
  3. If you order online, check your order history in your account or past emails. 
  4. Call the NDSS helpline on 1800 637 700 and ask them to confirm your CGM allocation.

This will help you to determine when your CGM allocation will be renewed. 

Self funded CGM 

If you prefer to manage your blood glucose using a CGM, you can also self-fund this technology. Head to the website of your preferred supplier or go to your local pharmacy for more information about ordering a CGM device privately until your allocation is renewed. Keep in mind, this is not refundable and only allocations provided through the NDSS are subsidised. 

Access alternative blood glucose testing equipment 
 
Until your CGM allocation is renewed, it's important to use other blood glucose testing methods, such as a blood glucose meter and test strips.  

This equipment is vital for monitoring and managing your blood glucose levels. If you need assistance or have questions about using these methods, you should arrange a time to speak with a health professional. 

They can provide guidance and support to ensure you are using the equipment correctly and effectively.  

Where to access this technology 
 
You can access subsidised blood glucose testing equipment through the NDSS. Speak to your pharmacy to get these products.  

Products will include: 

  • Blood glucose testing meter 
  • Compatible blood glucose test strips 
  • Lancing device 
  • Compatible lancets

Consult your diabetes care team 

If you have any concerns about your health or diabetes management plan, it's important to speak with your diabetes care team. They can offer advice, adjust your management plan if necessary, and provide the support you need.  
 
Seek immediate care if needed 
 
If you are concerned about your health or experience any severe symptoms, please seek immediate care by calling 000 or visiting your local hospital. You can also contact the Victorian Virtual Emergency Department where there are diabetes specialists on hand to help you manage your concerns.

It's important to address any urgent health issues quickly to ensure your safety and wellbeing. 

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